It was easy to purchase and product was as expected, great experience

great customer service, fast shipping and reasonable prices and quality

The website is guy proof and that says a lot when dealing with jewelry.

quick and easy

Excellent shopping experience on bluenile.com

The only complaint I have is that the orginal item I wanted was not available.

As a returning customer, my experiences with Blue Nile have always been exceptional. Gifts for my mother and mother-in-law have been wonderful, and they love them!

I've only had the pendant for a little over two weeks and it is already tarnished beyond repair. I've never had sterling silver do this. It won't come clean. I am very disapointed in the actual merchandise but ordering was simple and shipping was fast and free!

I have always had nothing but prompt service and great selection when using Blue Nile. I don't often purchase jewlery but when I do it will most likely be with them. The web site is great and the products I have recieved where of great quality.

very satisfied

good choices, seemingly good prices, fast delivery

Very satisfactory. Quick completion and received oreder as promised

good

Very satisfied with my shopping experience. Would be nice if all items sold by Blue Nile were accompanied by an appraisal. Thanks!

The neclace had a kink in it and the heart pendant was scratched.To much of a hassle to send back.

Excellent product and service

phone assistance was always friendly prices are very competitive customizing options/tools on the website are also extremely easy to use prompt delivery now just wait for my gf to say yes :D there is one suggestion though: for the rings you have a great variety. but for earrings, bracelets and necklaces you don't have the customizing option. it's like they are all premade so you don't have much of a choice if you would like to buy them all from blue nile just my 2 cts

Great website!

The merchandise was fine. I was unhappy with Blue Nile's web site though. The web site allows shoppers to customize certain jewelry, but the window/engine/web-page that drives that function does not work. The product displayed would not update after changing some of the details. There were two versions of that tool/window/engine/function available, but neither one worked. I tried this with firefox running on redhat linux and also with internet explorer running on windows. I like the merchant. The overall shopping experience is good. But I am disappointed that their web based tools don't work.

excellent

good

This exceeded my expections.

great website, great phone support, the only thing I would change is part of the description for 30 day returns. I just learned when you send a pkg registered via the USPS (I'm exchanging diamonds), you have to use that brown paper reinforced tape, you can't use the clear packing tape. Really caused a huge time delay when I had to repackage my box.

I was satisfied with my purchase. I received the jewelry in good condition and shipping only took a couple of days.

was very pleased with the item that was purchased, no problem with shipping was on time. will definetly buy from blue nile again.

Quick service,my daughter loved the double heart necklace and now after wearing it faithfully it seems to have faded,less than a month,should this be?

Excellent quality jewelry, fast shipping

easy and happy

I would highly recommend Blue Nile to anyone and already have. Top notch customer service, overnight delivery and the product was beautiful!

This was my second time shopping with Blue Nile and it was a great experience!!!! Looking forward on doing more business with Blue Nile.